Personal Data Protection Policy 

In compliance with the Personal Data Act 2012 (No. 26 of 2012) in Singapore, also referred to as the "PDPA",   Tutor Finder Singapore holds a high regard in your personal data as it is important to us and it is our policy to safeguard the confidentiality of information and the privacy of users in our Site.

Types of personal data we collect 

From the nature of our business, we collect and hold personal data of tutors, parents of learners, guardians of learners and learners including but not limited to:

applicants / tutors registration

parents and/or guardians of learners

learners who register their interest to request a tutor through our Site

Personal data include personal particulars , contact details, registration information and preferences, subjects, queries, requests and feedback.

Collecting your personal data 

Registration created through our Site directly but not limited to information that may be communicated via telephone and emails which include the following :

Tutor’s name

Parent’s name

Learner’s name

Guardian’s name

Email address

Mobile phone number

Personal address

NRIC / FIN / Identification Number / Valid pass information

Date of Birth

Gender

Nationality

Educational qualification

Preferences for learning support & tutoring locations

Information on special needs

Years of tutoring

Schedule, Budget, Timing

Subjects you are interested in teaching (for tutors)

Subject you are requesting (for learners)

Payment information, if any, through emails and other means of communications on successful tutor-learner matching service.

Files copies of academic certificates, qualifications and testimonials

Purposes of collecting data 

In general, we collect data and may use your personal data for the following purposes:

Conduct matching services between tutors and learners by processing requests by tutors and learners made through our website and in instances where requests are received via phone communication and e-mail messages.

Providing customer service that include but not limited to responding to queries and requests; informing tutors and learners/learner’s parent/guardian about the matching status, updating alerts, verifying requests, amending status, confirming information and responding to queries.

Maintaining communication by getting feedbacks and updates about tutors and learners on progress, first and subsequent lessons including but not limited to future requests for tutors and learners. 

Disclosing and sharing of your personal data 

We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations.

We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.

Protecting and storing your personal data

It is of paramount important to secure your privacy and Tutor Finder Singapore has taken mandatory steps to ensure that personal data is kept in confidentiality and stored from loss, misused, misrepresentation, unauthorised access, modifications and disclosure.

Tutor Finder Singapore aims to keep, store and protect personal data seriously, however, in isolated cases and occurrence of cyber-attacks such as hacking, spyware and viruses takes place, Tutor Finder Singapore will not be liable for any loss, misuse, misrepresentation, unauthorised disclosure, modification or destruction of your personal data arising from such risks.

Up keeping of personal data 

Tutor Finder Singapore would like to recommend that tutors, learners, learner’s parents/guardians updates us on any personal data such as change of address, change in tuition scheduling, or any other update that will impact the process of matching service. Please send or update via update@tutorfindersingapore.com on changes of personal data.

Withdrawing of personal data and consent to use personal 

It remains the rights for Tutor Finder Singapore to use your personal data for the purpose of conducting matching services between tutors and learners, providing customer service that include but not limited to responding to queries and requests; and maintaining communication by getting feedbacks and updates until such a time when tutors, learners, learner’s parents/guardian formally inform Tutor Finder Singapore on a request to withdraw personal data and consent. Please contact Tutor Finder Singapore via Email unsubscribe@tutorfindersingapore.com on such requests. Please allow a reasonable time-frame to process such requests and notification on the withdrawal.

Cookies Policy

This policy explains how cookies are used on this website. The policy may be amended from time to time. All changes made to this Privacy Policy will be updated on our website. By using this website, you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this website, please either disable cookies or refrain from using this site.

What are Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise you when you revisit and remember certain information about you. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.

Types of Cookies

There are two main types of cookies:

Session cookies: these are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow the website to recognise you as you navigate between pages during a single browser session and allow you to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.

Persistent cookies: in contrast to session cookies, persistent cookies are stored on your equipment between browsing sessions until expiry or deletion. They therefore enable the website to “recognise” you on your return, remember your preferences, and tailor services to you.

In addition to session cookies and persistent cookies, there may be other cookies which are set by the website which you have chosen to visit, such as this website, in order to provide us or third parties with information.

Our use of Cookies

We currently use, and may use in the future, cookies on our website. Cookies allow us to provide a customised experience. This is a common practice on most commercial websites.

By accessing our website, you agree that we can place cookies in your device. These cookies include domain information that is used to maintain aggregate website data and aids us to learn about the online behaviour of our guests, including how often they visit our website and their click-through behaviour on our website. This information is used to improve our website’s content and navigation for our guests and to personalise user’s experience.

Our website may allow third parties to download cookies to your device. Third parties, including analytics firms and business partners, may use cookies and other technologies to collect non-personal data about your online activities while you are using our website.

We use session cookies to help us maintain security and verify your details whilst you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page. We use persistent cookies to collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.

Some of our cookies may collect and store your personal information, such as your name or email address. Tutor Finder Singapore is committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our privacy policy.

Refusing Cookies on this site

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie.

Updated August 2018 @ Tutor Finder Singapore